Privacy Policy

Privacy Statement

Last updated: 26 October 2026

This statement explains how Opus Web Design Limited collects and uses personal data when you visit opuswebdesign.ie, contact us, or become a client. We are committed to handling your data lawfully, fairly and transparently under the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Acts 1988 to 2018.

1. Who we are

Opus Web Design Limited is the data controller for the personal data described in this statement.

Opus Web Design Limited
Cavan Digital Hub, Kilmore Business Park, Pullamore Far, Cavan, H12 PD82, Ireland
Company number: 684547
Email: info@opuswebdesign.ie
Phone: +353 87 966 3260

For any question about this statement or your personal data, contact us at info@opuswebdesign.ie.

2. What personal data we collect

When you contact us (contact forms, email, phone or live chat): your name, email address, phone number, business name and the content of your message.

When you become a client: contact details of the people we work with, billing and invoice details, project information, and the logins or access you choose to share with us so we can deliver our services.

When you visit our website: technical and usage information such as your IP address, browser and device type, pages visited, how you arrived at our site, and how you interact with pages. Some of this is collected through cookies (see section 7).

If you subscribe to our emails: your name and email address, and whether you open or click our emails.

We do not knowingly collect personal data from children under 16, and we do not collect special category data (such as health or religious information).

3. Why we use it and our legal basis

To reply to your enquiry and provide quotes. Legal basis: steps taken at your request before entering a contract, and our legitimate interest in responding to business enquiries.

To deliver our services to clients (website design, hosting, marketing, reporting and support). Legal basis: performance of our contract with you.

To invoice, take payment and keep accounting records. Legal basis: performance of our contract, and compliance with our legal obligations (including tax law).

To measure and improve our website and advertising. Legal basis: your consent, given through our cookie banner.

To send you news and marketing emails. Legal basis: your consent, or our legitimate interest in contacting existing clients about similar services. You can unsubscribe at any time.

To keep our systems and data secure and to prevent fraud. Legal basis: our legitimate interest in protecting our business and our clients.

4. Who we share it with

We do not sell your personal data. We share it only with trusted service providers who process it on our behalf, under contracts that require them to protect it:

- Wix.com: hosts our website and contact forms.
- Google (Google Ireland Limited): Google Analytics, Google Ads and Google Workspace or Cloud services we use to run our business and client reporting.
- Microsoft (Microsoft Ireland Operations Limited): Microsoft Clarity (website behaviour analytics, including heatmaps and session recordings) and Microsoft Advertising.
- monday.com: our client and project management records.
- Anthropic: AI tools used to help draft client reports, using business data only.
- Our accounting, payment and email providers, and our professional advisers (such as our accountant), where needed.

We may also disclose data where the law requires it, or to protect our legal rights.

5. International transfers

Some of our providers are based in, or may access data from, outside the European Economic Area, including the United States. Where this happens, we rely on an adequacy decision of the European Commission (such as the EU-US Data Privacy Framework) or on the European Commission's Standard Contractual Clauses to protect your data.

6. How long we keep it

- Enquiries that do not lead to work: up to 2 years after our last contact.
- Client records, contracts and invoices: 6 years after the end of our work together, as required for tax and company law.
- Client performance reports: 5 years from the end of the reporting month.
- Marketing email lists: until you unsubscribe.
- Website analytics data: up to 14 months, as set in our analytics tools.

After these periods we delete or anonymise the data.

7. Cookies

Our website uses cookies and similar technologies.

Essential cookies make the site work (for example, security and remembering your cookie choice). These do not need your consent.

Analytics and advertising cookies (Google Analytics, Google Ads, Microsoft Clarity and Microsoft Advertising) help us understand how visitors use the site and measure our advertising. We only set these if you accept them in our cookie banner.

You can change your choice at any time using the cookie settings link at the bottom of every page, or by clearing cookies in your browser. You can also opt out of Google Analytics using Google's browser add-on, and manage Google ad personalisation at adssettings.google.com.

8. Your rights

Under the GDPR you have the right to:

- access the personal data we hold about you
- have inaccurate data corrected
- have your data deleted
- restrict or object to our use of your data, including for direct marketing
- receive your data in a portable format
- withdraw your consent at any time, where we rely on consent

To use any of these rights, email info@opuswebdesign.ie. We will reply within one month. We may ask you to confirm your identity first.

If you are unhappy with how we handle your data, you can complain to the Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland (www.dataprotection.ie). We would appreciate the chance to resolve your concern first.

9. How we protect your data

We use secure, reputable providers, encrypted connections (HTTPS), access controls and two-step sign-in on our business accounts. Only staff who need your data for their work can access it. If a personal data breach occurs that is likely to put your rights at risk, we will notify the Data Protection Commission within 72 hours and inform you without undue delay where required.

10. Our clients' websites

When we build, host or manage a website for a client, the client is responsible for the privacy of their own website visitors, and we act as their data processor under our agreement with them. This statement covers only opuswebdesign.ie and our own business.

11. Report Studio

Our client reporting tool, Report Studio, has its own privacy policy: www.opuswebdesign.ie/report-studio-privacy

12. Changes to this statement

We may update this statement from time to time. We will post the new version on this page with a new "last updated" date.